Gojek Driver Call Center as Driver Assistance : RsudSuka

Gojek Driver Call Center as Driver Assistance

The Gojek driver call center is provided by the company to add a sense of comfort to its drivers as well. After all, the so-called online motorcycle taxi driver or more is where this company takes the lead in running its business. If they don’t get the best service, the way they serve their passengers will be disrupted.

On the other hand, this can also make it easier for passengers to track where the driver is. So when you are curious and wait for a very long time, you can find out the real location where the ojol or online motorcycle taxi is located. Therefore, if you are close to an online motorcycle taxi, immediately hurry up and prepare to pay for it.

The Gojek chauffeur call center can also enable the online motorcycle taxi driver to complain about all his complaints. Complaints that often become obstacles for online motorcycle taxi drivers often have difficulty in getting passengers, even though they have activated the application. In fact, this is not only due to the fault of the application, but also due to the factors of the driver itself.

It’s the fault of the driver, who may not want to fulfill or reject the incoming order. So indirectly, the system will also choose not to give them a job or a job. Eating for motorcycle taxi drivers online, if you think you have received a work order, immediately perform it and deliver the passengers.

This gojek driver call center can be a tool to condone or warn online motorcycle taxi drivers to customers and passengers in performing their services. Thus, their track record and quality of performance cannot be carelessly applied. Everything must be system-by-system, and a system must be strict in nature.

Call Center Types by Region

Call centers themselves have several types based on various things. As of now, we will discuss the types of call centers according to the coverage area of their operations. So when they receive a complaint or market their products outside the region and in their own area, both have their own functions.

A domestic call center is a type of call center based on initial coverage. As the name alone suggests, it can be guessed that this call center serves only domestic or everything related to domestic areas. Therefore, it  can be concluded that the gojek driver call center  is an example of this type of call center.

Then there are the so-called international call center services or more commonly called the International call center. This is aimed at serving customers or marketing products from a company to international areas. Thus, communication skills and international languages are needed by employees in this position.

Based on this explanation, it can be concluded that companies should have these two types of call centers for a wider market share in order to serve their customers and provide comfort. The Gojek driver call center is proof of a company called gojek to serve its loyal customers in the country or local area.

Call Center Types by Owner

There are also other types of call centers, depending on the form of ownership. So in his review, this call center isn’t actually just from a narrow perspective. But in fact they have their own roles and functions, structured and properly organized in accordance with the SOP of the company.

According to the owner, the first type is the In-House Call Center. In this case, the company has its own call center to connect with each other between members while doing their work. Thus this type is the internal link of the company and belongs to the company itself. So gojek call center drivers do not belong to this type.

The second is Outsourced Call Centers. They usually prefer to use such call center services for companies that want to further reduce costs when using call center services. Because they don’t need to provide a special room for call center employees. They will outsource this call center business to a call center service provider company.

However, Göjek call center drivers  are also not included in this call center.    This outsourced call center can reduce costs as the company will only pay for one service. These services are provided by call center service providers. In other words, the company that pays the service fee does not need to prepare various things about the call center and does not need to pay its employees.

Obstacles often carried by drivers

When using the Gojek app, it doesn’t mean that all the problems are only with customers or passengers. But delivery service actors, such as online motorcycle taxi drivers, also face various problems. These issues are complex, but in fact can be properly addressed and addressed by the company itself.

Often the obstacle faced by online motorcycle taxi drivers themselves is that there is a nominal deposit in their account that does not match the amount of value when paid. Perhaps it is because the system does not read the nominal amount well. The name is also a man-made system, the gojek driver call center should have occasional drawbacks to make it more useful.

The second complaint from drivers arises from the problem of not entering the nominal payment amount from customers. Sometimes it also happens to drivers who, when checking their balances, do not match the previously mentioned nominal payment. Therefore, it is natural for drivers to forward their complaints to the company.

The obstacles of these riders are also a reference apart from the services that Gojek offers to its customers and online motorcycle taxi drivers. So the  presence  of the gojek driver call center is expected to become a close friend for online motorcycle taxi drivers in their careers as the pioneer of this company.

Positive Response to Call Center Service

Gojek puts customer satisfaction above everything else in service delivery. Because for them, the customer is  a  king to consider  for his safety, convenience and trust. Because big companies are able to win the hearts of their customers not because of their talent, but because they can become loyal customers.

The Gojek driver call center is also one of the best services that this company can provide to its drivers. Because in addition to customers, they are also very worried about their partners, who have their own online motorcycle taxi drivers. Basically, the driver is the key to success from this company to win the hearts of its customers.

His customers and drivers responded with a very good and positive enthusiasm about the performance of the gojek employees in meeting all issues related to field restrictions. Thus, these obstacles can be addressed and requested directly to the internal parties of the company for evaluation.

Thus, it is hoped from this service that drivers will be more enthusiastic in delivering the various orders they receive. In addition, it is hoped that this will reduce the driver’s concerns. Thus, if a sudden field problem occurs, the solution is the gojek driver call center .

Read More :